MiContact Center Business Open SIP on MX-ONE R. 9.3 Installation & Maintenance

This course provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics are covered including Contact Center Management ACD, Multimedia, and IVR Routing.

Target Group

Technician, Installer, Engineer

Requirements

  • MiVoice MX-ONE Rel 7.2 I&M - Core Part 1 or
  • MiVoice MX-ONE rel 7.2 I&M Update Self-Study

Your Benefits

You will gain a detailed understanding of the Contact Center Management architecture, media server configuration, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a MiContact Center Open SIP I&M Certificate.

Methods

Remote Leader Led with hands-on training 

Key Features

The following topics are covered during this training:

Day 1 – Installing and Provisioning of MiCC Business on MX-ONE including Voice

  • MX-ONE configuration to integrate with MiContact Center Business
  • Installation of the software (Prerequisites, BluStar and MiCC Business)
  • Provisioning of the contact center
  • Voice provisioning exercise
  • YourSite DatabaseConfiguration
  • Contact Center Client
  • Ignite for Voice
  • Reports
  • Flexible Reports
  • Forecasting
  • Auditor
  • What’s New in 9.3
  • Menus & MediaWorkflow
  • Updated Position in Queue (UPIQ)
  • Callbacks
  • Management Workflow
  • Conditions, DNIS & ANI
  • Mode of Operation
  • Languages and Subroutines
  • Data Providers_SQL
  • Maintenance
  • Swap Prompts
  • Agent Greetings
  • Rules & Variables
  • MiCC and SQL
  • MCC Email
  • MCC Chat
  • MCC Chat (Post Rel 9.2)
  • MCC SMS
  • MCC Troubleshooting

Day 2 – Contact Center Management (CCM)

Day 3 – IVR

Day 4 – Multimedia

Day 5 – Evaluation

  • Answering open questions
  • Practical Exam

Events

Date and VenuePrice incl. V.A.T.V.A.T. 
14.12.2020 - 18.12.2020 Remote Leader Led/RLL
3.387,20 EUR
16,00 %
PDF Download

Duration

5 Tage

Events

Remote Leader Led/RLL
14.12.2020 - 18.12.2020
Language: English


Certificate

Mitel Certification

Language

English

Contact Person

Natalie Frisch
Tel.: +49 911 40 905 303
Mobil: +49 163 8528013