MiCC Business Installation and Maintenance R. 9.3 OpenSIP (on MiVO 400)

The MiCC Business I&M Open SIP (on MVO 400) course is aimed at technicians, installers who want to be certified in MiContact Center (OpenSIP) and the associated applications.

After successful completion of the course the participant will be certified for MiContact Center. Passing this course also gives you access to support.

Target Group

Technicians, Installers

Requirements

  • Networking and SIP skills
  • MiVoice Office 400 Basic or
  • MiVoice Office 400 Update

Key Features

The following topics are covered during this training:

Day 1 - Overview and Installation

  • Overview MiCC Open SIP
  • Preparing the MiVoice Office 400
  • Installing the software
  • Provision of the contact center
  • YSE Overview

Day 2 - Basic ACD

  • Overview of the workflow interface
  • Creating and creating a customer environment
  • Creating an inbound workflow and assigning endpoints
  • Overview of the basic IVR activities. This also includes:
  • The basic conditions (ANI, DNIS, Mode of Operation, Queue, Redirect and Schedule)
  • Creation of inbound workflow scenarios to provide practical experience

Day 3 - Advanced ACD

Advanced IVR, including:

  • What they are, how to create and use them and the activity Set Variable and Compare Variable
  • Collected digits.
  • Query and data provider
  • Prompt creation
  • Linguistic activity
  • Management plan
  • Rules
  • Subroutines
  • Callbacks
  • music on hold
  • Speech Recognition and TTS
  • IVR architecture and logging
  • Creating Further Inbound Scenarios

Day 4 - Clients and Multimedia

  • The Ignite Client Agent
  • The Contact Center Client - Supervisor
  • CCWeb Client for reports and statistics
  • multimedia
  • Creation of e-mail and chat media servers
  • Maintenance, Backup, Restore, Update
  • Practical exercises for the clients

Day 5 - Practical evaluation

  • Answering open questions
  • Practical test

Events

Date and VenuePrice incl. V.A.T.V.A.T. 
02.11.2020 - 06.11.2020 Nuremberg
3.387,20 EUR
16,00 %
PDF Download

Duration

5 days

Events

Nuremberg
02.11.2020 - 06.11.2020
Language: German


Certificate

Mitel Certification

Language

English

Contact Person

Natalie Frisch
Tel.: +49 911 40 905 303
Mobil: +49 163 8528013