The MiVoice Business Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single standalone MiVoice Business system.
MiVoice Business R. 9.1 Core Installation & Maintenance
- MiVoice Business Primer
- Mitel Standard Linux (at the latest release)
To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course. It is recommended that the student attend Networking 4 VoIP or have a current CCNA or CTP certification.
IMPORTANT NOTICE:Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities.
Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.
NOTE:This course must be successfully completed before registration will be accepted for the MiVoice Business Networking, Clustering, and Resiliency I&M course.
This course qualifies new technicians with MiVoice Business R. 9.1 Core I&M Certification with a practical exam and qualifies them for Core MiVoice Business system support.
It also qualifies technicians for entry into the MiVoice Business Networking, Clustering, and Resiliency I&M course.
The following topics are covered during this training:
- Course Resources
- Initial Setup and Licensing
- Assigning Access Privileges
- User and Services Configuration
- Controlling Phone Features With Classes of Service
- Attendant Consoles
- Maintenance and Troubleshooting
- Group Programming
- SIP Trunks
- Automatic Route Selection (ARS)
- Hot Desking
- Call Handling
- Embedded Voice Mail
- Upgrading or Reloading Software
- DHCP and VLANs
- Speed Calls
- Account Codes