TOP LOC 1804 MiVoice MX-ONE Advanced Voice over IP Troubleshooting

Voice over IP (VoIP) has become a central component of communication in todays businesses. However, there are many causes which can affect the VoIP connections. This course provides the necessary background knowledge and the handling of relevant tools to find out why a Voice over IP connection can’t be established or is faulty.

Target Group

Technicians in MiVoice MX-ONE environments, are responsible for maintenance on VoIP communications.


The participants should have solid knowledge of TCP/IP and network communication.


MiVoice MX-ONE Advanced Voice over IP Troubleshooting is an instructor leader led course with practical exercises.

Key Features

  • Components of a VoIP communication
  • Initiate and terminate a VoIP connection
  • VoIP protocols
  • Tools for troubleshooting
  • Where and how to sniffer
  • Effective use of Wireshark
  • Capture and display filters
  • Follow TCP streams
  • Examine RTP traffic
  • Analyzing SIP
  • H.323 analysis
  • Baseline VoIP communications
  • Common VoIP problems
  • Simulate jitter and packet loss
  • Analyze VoIP problems
  • Analyze codec problems
  • Useful tools


Date and VenuePrice incl. V.A.T.V.A.T. 
09.06.2021 - 11.06.2021 Hybrid Course: ILL & RLL
2.084,88 EUR
19,00 %
PDF Download


3 days


Hybrid Course: ILL & RLL
09.06.2021 - 11.06.2021
Language: German


Mitel Certification

Contact Person

Natalie Frisch
Tel.: +49 911 40 905 303
Mobil: +49 163 8528013