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MiContact Center Enterprise Core Part 1 - I&M Remote Leader Led

 

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise R. 9.4 Core 1 covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise.

Prerequisites

In order to enroll, students must have:

  • Knowledge of the basic concept of computers and/or PC´s
  • Knowledge of operating systems
  • Notion of SQL Data Base and Microsoft Exchange
  • Knowledge of MX-ONE Telephony System

Equipment and Setup requirements

  • MX-One actual release
  • One server to install OAS and MiContact Center Enterprise
  • One computer to Install MiContact Center Agent

Methods

Remote Leader Led

Equipment Requirements and Setup Requirements for the RLL Training:

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing. 
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access. 
  • Three Mitel SIP Phones (68xxi series). 
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

 

Content

The following topics are covered during this training:

Components of OAS

  • CTI Overview
  • OAS Licensing
  • OAS Installation
  • Understand configuration on MX-ONE
  • Understand OAS Configuration
  • Media Message Tool
  • Media ETPAPI Tool  

Components of Solidus

  • MiContact Center Enterprise Licensing
  • Requirements and Pre-requisites
  • MiContact Center Enterprise Installation
  • Configuration Manager
  • MiContact Center Agent
  • Client Installation
  • Information Manager
  • Report Manager
  • Data Backup and Restore
  • Report Layout Configuration
  • Database Maintenance Utility 

Additional Recommended Training

  • MiContact Center Enterprise R.9.4 Core Part 2

Duration

5 days

Dates

Dates on request

Certificate

Mitel Certification

Language

English