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MiContact Center Enterprise 9.4 Core Part 2 - I&M Remote Leader Led

 

This course is designed for Technicians, Installers, and Maintainers. The MiCC Enterprise Core 2 covers fundamental tasks in installing and configuring MiContact Center Enterprise special features.  

Prerequisites

In order to enroll in this course, students must have:

  • Knowledge of the basic concept of computers and/or PC´s
  • Knowledge of operating system
  • Notion of SQL Data Base and Microsoft Exchange
  • Knowledge of MX-ONE Telephony System

 

Equipment and Resources

  • MX-One on actual software
  • One server to install OAS and Solidus
  • One computer to Install MiContact Center Agent

Objectives

  • The MiCC Enterprise Core 2 builds on the topics covered in Core 1 and covers additional call center facilities beyond the basic call handling tasks. 
  • Installation, configuration, management and troubleshooting of the additional facilities of the system. 
  • Certification of MiCC Enterprise R. 9.4 Core 2 and full certified technician on MiCC Enterprise. 
  • Enrollment to the Extended Script Manager for MiCC Enterprise is possible.

Content

The following topics are covered during this training:

Contents of MiContact Center Enterprise Special Features

  • Web Callback
  • Script Manager Callback
  • Configuration Webservice API
  • Phone Agents; Enhancements and ACD
  • Open Media Connect
  • Campaigns
  • Web Scheduler Portal
  • Voice XML
  • Session Information Service
  • Mobile Applications
  • Web Manager
  • Social Media
  • Switch Independence
  • Avalanche Message 

Duration

5 days

Dates

Dates on request

Certificate

Mitel Certification

Language

English