MiContact Center Enterprise 9.4 Core Part 2 - I&M Remote Leader Led

This course is designed for Technicians, Installers, and Maintainers. The MiCC Enterprise Core 2 covers fundamental tasks in installing and configuring MiContact Center Enterprise special features.  

In order to enroll in this course, students must have:

• Knowledge of the basic concept of computers and/or PC´s
• Knowledge of operating system
• Notion of SQL Data Base and Microsoft Exchange
• Knowledge of MX-ONE Telephony System

Equipment and Resources

• MX-One on actual software
• One server to install OAS and Solidus
• One computer to Install MiContact Center Agent

• The MiCC Enterprise Core 2 builds on the topics covered in Core 1 and covers additional call center facilities beyond the basic call handling tasks. 
• Installation, configuration, management and troubleshooting of the additional facilities of the system. 
• Certification of MiCC Enterprise R. 9.4 Core 2 and full certified technician on MiCC Enterprise. 
• Enrollment to the Extended Script Manager for MiCC Enterprise is possible.

The following topics are covered during this training:

Contents of MiContact Center Enterprise Special Features

• Web Callback
• Script Manager Callback
• Configuration Webservice API
• Phone Agents; Enhancements and ACD
• Open Media Connect
• Campaigns
• Web Scheduler Portal
• Voice XML
• Session Information Service
• Mobile Applications
• Web Manager
• Social Media
• Switch Independence
• Avalanche Message 

5 days

Dates on request

Mitel Certification