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MiContact Center Enterprise Core Part 1 - I&M Leader Led

 

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise R. 9.4 Core 1 covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise.

Audience

Technicians, Installers & Maintainers

Prerequisites

In order to enroll, students must have:

  • Knowledge of the basic concept of computers and/or PC´s
  • Knowledge of operating systems
  • Notion of SQL Data Base and Microsoft Exchange
  • Knowledge of MX-ONE Telephony System

Equipment and Setup requirements

  • MX-One actual release
  • One server to install OAS and MiContact Center Enterprise
  • One computer to Install MiContact Center Agent

Objectives

Installing and Configuring Solidus according to fundamentals tasks.

Certication of MiCC Enterprise R. 9.4 Core 1. With this certication you are able to enroll in MiCC Enterprise R. 9.4 Core 2. 

Methods

The course is an instructor leader led classroom course with hands-on exercises.

Content

The following topics are covered during this training:

Components of OAS

  • CTI Overview
  • OAS Licensing
  • OAS Installation
  • Understand configuration on MX-ONE
  • Understand OAS Configuration
  • Media Message Tool
  • Media ETPAPI Tool  

Components of Solidus

  • MiContact Center Enterprise Licensing
  • Requirements and Pre-requisites
  • MiContact Center Enterprise Installation
  • Configuration Manager
  • MiContact Center Agent
  • Client Installation
  • Information Manager
  • Report Manager
  • Data Backup and Restore
  • Report Layout Configuration
  • Database Maintenance Utility 

Additional Recommended Training

  • MiContact Center Enterprise R. 9.4 Core Part 2

Duration

5 days

Dates

Dates on request

Certificate

Mitel Certification

Language

English