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TOP LOC 3001 Mitel InAttend V2.5 Basics Installation & Configuration

 

Mitel InAttend V 2.5 is the new Mitel switchboard solution designated to replace the previous DNA-based Operator Workstation (OWS). The objective of the course is to enable Mitel partners to install and configure the basic functions and features of Mitel InAttend V 2.5.

 

Audience

Service technicians, system engineers, support engineers

Prerequisites

Participants must have thorough working knowledge as listed below:

  • Administration and Configuration of the supported Mitel PBX
  • Microsoft Windows Server 2012
  • Microsoft SQL Server 2012
  • Telephony and PBX technology
  • TCP/IP Networking and Protocols

Objectives

The objective of the course is to enable Mitel partners to install and configure the basic functions and features of Mitel InAttend V 2.5 .

 

This includes skills like:

  • Understanding the system architecture, functionality and features
  • Planning installation
  • Installation and configuration of server components and Mitel InAttend V 2.5 client application
  • Configuration of basic functions and features
  • Using the Mitel InAttend V 2.5 client application 

Methods

The Mitel InAttend Basics Installation & Configuration course is an instructor lead course providing with experienced concepts and practical exercises. Technical Equipment will be available to enable students to implement the subjects of the course.

 

Content

  • Overview of system architecture, components and functionality
  • Installation and configuration of Mitel Connectivity Server: TCA, TCS, NeTS, Queue Manager, Media Server
  • Configuring queues, call flow, voice prompts, camp on behavior
  • Configuring MiVoice MX-One for Mitel InAttend: SIP connection to ACS, CSTA 3 (X-Link) interface for line state information
  • Installation and configuration of BluStar Server for Mitel InAttend: creating InAttend user accounts, configuration profiles, search function, connecting to Mitel CMG directory
  • Microsoft Active Directory
  • CSTA 3 link to MiVoice MX-ONE
  • InAttend integration with MiCollab for presence
  • Installation, configuration and using of Mitel InAttend Client
  • Configuration of Presence Server with connection to Microsoft Exchange Server / Lync

Duration

5 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English