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TOP LOC 1804 MiVoice MX-ONE Advanced Voice over IP Troubleshooting

 

Voice over IP (VoIP) has become a central component of communication in todays businesses. However, there are many causes which can affect the VoIP connections. This course provides the necessary background knowledge and the handling of relevant tools to find out why a Voice over IP connection can’t be established or is faulty.

Audience

Technicians in MiVoice MX-ONE environments, are responsible for maintenance on VoIP communications.

Prerequisites

The participants should have solid knowledge of TCP/IP and network communication.

Methods

MiVoice MX-ONE Advanced Voice over IP Troubleshooting is an instructor leader led course with practical exercises.

Content

Components of a VoIP communication

Initiate and terminate a VoIP connection

VoIP protocols

Tools for troubleshooting

Where and how to sniffer

Effective use of Wireshark

Capture and display filters

Follow TCP streams

Examine RTP traffic

Analyzing SIP

H.323 analysis

Baseline VoIP communications

Common VoIP problems

Simulate jitter and packet loss

Analyze VoIP problems

Analyze codec problems

Useful tools

Duration

3 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English