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TOP LOC 1451 MiContact Center Enterprise Technical News

 

Upon completion of the course, students will have a thorough understanding of the MiCC Enterprise system and be able to install, configure, operate and maintain MiCC Enterprise and Nuance.

Audience

Installation and support engineers

Prerequisites

Basic telephony and PBX technology (Web course LZU 102 1768) or equivalent
Microsoft Windows 2003/2008 Server Microsoft SQL Server Version 2005/2008

Objectives

 Day 1

  • System Installation including Nuance
  • Solidus Agent
  • Email Scripting
  • Service Group Features
  • MiCC Enterprise Based Web Callback
  • Campaign Enhancements 

 Day 2

  • Open Media Connect
  • Phone Agents Enhancements and ACD
  • Web Scheduler Portal
  • Web Agent
  • Web Supervisor
  • Switch Indepency

Methods

The course is an instructor led classroom course with hands-on exercises.
Competence certification can be achieved using the available test on WebLearn:
Mitel Enterprise eCare News EETT-04010.

Duration

2 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English