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TOP LOC 1474 MiContact Center Enterprise System Administration

 

The MiCC Enterprise System Administration is a multiple award-winning contact centre solution that enables consistent, efficient and reliable customer service across all media.

MiCC Enterprise System Administration is made up of eight core applications that facilitate improved personalized communication between your business and your customer. The MiCC Enterprise System Administration course will equip the delegates with the skills to competently and confidently configure and manage MiCC Enterprise System Administration.

 

Audience

The course is designed for service partners and contact center administrators who need a technical and detailed understanding of the MiCC Enterprise contact center solution.

Prerequisites

The MiCC Enterprise System Administration is a multiple award winning contact centre solution, which covers a wide range of configuration and management skills. Therefore, students must have some basic understanding of the different operating systems and applications touched.

Objectives

After attending the course the administrator will be able to use, configure and manage the features and understand their application and benefits

Methods

The MiCC Enterprise System Administration is an instructor-led course providing an equal mix of the theoretical delivery and hands-on exercises. Equipment will be available to enable students to use, configure and manage the functions, as listed.

Content

MiCC Enterprise Administration Training:

 

Day 1:

  • MiCC Enterprise Product Overview
  • MiCC OAS Overview
  • MiCC Enterrpise Skill based Contact Center
  • MiCC Enterprise Installation Overview

Day 2:

  • MiCC Enterprise Licensing/ELM
  • MiCC Enterprise Initial Configuration
  • MiCC Enterprise Advanced Configuration
  • MiCC Contact Center Properties

Day 3:

  • MiCC Enterprise Front End Applications
  • MiCC Enterprise Configuration Manager
  • MiCC Enterprise Agent
  • MiCC Information Manager

Day 4:

  • MiCC Enterprise Report Manager
  • MiCC Enterprise Routing and Scripting
  • MiCC Enterprise Backup and Restore Overview
  • MiCC Enterrpise Troubleshooting

 

 

 

 

Duration

4 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English