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TOP LOC 1800 MiVoice MX-ONE Basics for MiCC Enterprise Technicians LL/RLL EN

 

The MiVoice Basics course is recommended for MiCC technicians who work indepently in the field. With this course you will recieve a basic understanding of the MiVoice MX-ONE Archtitecture, Maintenance and CTI - Interfaces. Additionally you will recieve a basic knowledge of extensions and profiles, SIP Trunking and ACD/CTI group concept.

Audience

Technicians, Installers and Maintainers

Prerequisites

In order to enroll in this course, students must have:

  • Knowledge of the basic concept of computers and/or PC´s
  • Knowledge of operating system
  • Notion of SCL Data Base and Microsoft Exchange

Objectives

You will receive a great advantage for the preparation for MiCC Enterprise courses.

Support by MX-ONE Technician Teams are not necessarly needed. Therefor the installation time in the field becomes less. 

Methods

The course is a LL or RLL course with practical exercises

Content

The following topics are covered during the training:

 

Content:

Day 1:

  • Basic archtitecture of MX-ONE
  • Basic Maintenance of MX-ONE (SSH / Webmanagers)
  • CTI-Interfaces (CSTA Phase I/III)

 

Day 2:

  • Basic understanding of extensions and profiles
  • SIP-Trunking
  • ACD/CTI group concept and configuration

Duration

2 days

Dates

Dates on request

Certificate

Mitel Certification

Language

English