DE / EN

TOP LOC 1751 MiContact Center Enterprise Extended Script Manager

 

The course covers advanced scripting topic in MiCC Enterprise Extended

Audience

Installation and Support engineers

Prerequisites

• Basic telephony and PBX technology (Web course LZU 102 1768)

• Microsoft Windows 2003/ 2008 Server

• Microsoft SQL Server Version 2005/ 2008

• MiCC Enterprise Extended I&M • MiCC Enterprise Extended Scripting

Objectives

Upon completion of the course, students will have a thorough understanding of the MiCC Enterprise Extended Script Manager possibilities and will be able to create advanced scripts using Databases and other programming languages.

Methods

RLL/ILL

Content

Day 1

• Course Outline Warm-up

- Basic scripting Using Databases in SM

- Standard SQL queries - Stored Procedures

Day 2

• Databases Continued Set Call Result

Using the Startup section of Scripts Application Events

, Flow events, User Events and User Exceptions Event Continue

Day 3

• VB Script/Jscript/Macro Execute *

- Standard usage - Connect to web interfaces

• Email Scripting

* Focus will be on VB Script and Macro Execute

Duration

3 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English