DE / EN

TOP LOC 1751 MiContact Center Enterprise Extended Script Manager

 

The course covers advanced scripting topic in MiCC Enterprise Extended

Audience

Installation and Support engineers

Prerequisites

  •  Basic telephony and PBX technology (Web course LZU 102 1768)
  •  Microsoft Windows 2003/ 2008 Server
  •  Microsoft SQL Server Version 2005/ 2008
  •  MiCC Enterprise Extended I&M • MiCC Enterprise Extended Scripting

Objectives

Upon completion of the course, students will have a thorough understanding of the MiCC Enterprise Extended Script Manager possibilities and will be able to create advanced scripts using Databases and other programming languages.

Methods

RLL/ILL

Content

Day 1

  •  Course Outline Warm-up
  •  Basic scripting Using Databases in SM
  •  Standard SQL queries - Stored Procedures

Day 2

  •  Databases Continued Set Call Result
  •  Using the Startup section of Scripts Application Events
  •  Flow events, User Events and User Exceptions Event Continue

Day 3

  •  VB Script/Jscript/Macro Execute
  •  Standard usage - Connect to web interfaces
  •  Email Scripting
  •  Focus will be on VB Script and Macro Execute

Duration

3 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English