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TOP LOC 1804 MiVoice MX-ONE Advanced Voice over IP Troubleshooting

 

Voice over IP (VoIP) has become a central component of communication in todays businesses. However, there are many causes which can affect the VoIP connections. This course provides the necessary background knowledge and the handling of relevant tools to find out why a Voice over IP connection can’t be established or is faulty.

Audience

Technicians in MiVoice MX-ONE environments, are responsible for maintenance on VoIP communications.

Prerequisites

The participants should have solid knowledge of TCP/IP and network communication.

Methods

MiVoice MX-ONE Advanced Voice over IP Troubleshooting is an instructor leader led course with practical exercises.

Content

  • Components of a VoIP communication
  • Initiate and terminate a VoIP connection
  • VoIP protocols
  • Tools for troubleshooting
  • Where and how to sniffer
  • Effective use of Wireshark
  • Capture and display filters
  • Follow TCP streams
  • Examine RTP traffic
  • Analyzing SIP
  • H.323 analysis
  • Baseline VoIP communications
  • Common VoIP problems
  • Simulate jitter and packet loss
  • Analyze VoIP problems
  • Analyze codec problems
  • Useful tools

Duration

3 days

Dates

Dates on request

Certificate

Mitel Certification

Language

English