DE / EN

TOP LOC 1470 MiCC Enterprise 9.1 Presales (former MiCC Solidus)

 

Audience

Pre-Sales staff and Solution Designers

Prerequisites

  • User level knowhow on Contact center operations
  • TCP/IP basics
  • MiVoice MX-ONE
  • Windows Server
  • Exchange Server
  • SQL Server

Objectives

After this course you will be able to answer Requests for Quotations with a good understanding of the MiCC Enterprise (OAS / SeC platform). You are able to highlight the Unique Reasons To Buy (URTB) the offered solution for each specific customer situation. You are able to enter into customer meetings, explain and discuss the solution highlighting the URTBs, be capable of asking the right questions to retrieve possible missing information thus, finally, translate customer requirements into solutions. You will be able to dimension MiCC Enterprise (OAS / SeC)  solution components with more competence.

Content

  • OAS Basics
  • OAS Architecture
  • MiCC Enterprise Foundations
  • MiCC Enterprise Architecture
  • MiCC Enterprise Applications
  • Configurations
  • Routing
  • Logistics Script Manager Interfaces
  • Knowledge Base Scenarios
  • Networking Capacity and Limitations Licensing (ELM)
  • MiCC Enterprise (OAS / SeC) URTBs based on "Mitel Battle Card" information

Duration

2 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English