MiVoice MX-ONE Advanced Handling for End-Users

MiVoice MX-ONE Advanced Handling is designed for engineers who are new MiVoice MX-ONE Technicians/Engineers and are required to install configure and maintain the MiVoice MX-ONE.

This course covers installation, configuration and maintenance specific to the MiVoice MX-ONE and does not cover installation, configuration or maintenance of the Linux operating system.

Target Group

The course is designed for end user engineers as well as customer engineers who have no previous experience with MiVoice MX-ONE and need a technical and detailed understanding of the MiVoice MX-ONE.

Requirements

  • Basic knowledge about telephony, commom protocol knowledge in ISDN (s.a. Q931), VOIP (H323,SIP), and generic data traffic (IP,LAN,WLAN).
  • Sufficient knowledge in LINUX administration.

Your Benefits

This course provides students with detailed information about MiVoice MX-ONE PBX.

In the configuration section of this course, studenst will aim to initiate and test features and function with relevant practical exercises.

Upon completion of the course, students will have a thorough understanding of the MiVoice MX-ONE and be able to configure and manage the system and will have gained the necessary competence to deliver second line support and maintenance.

Methods

ILL / RLL

If you want to participate remotely, please note the following technical requirements.

  • Equipment to participate in a video conference e.g. headset
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for documentation access.

Further information will be provided prior to the start of the course.

Key Features

  • Installation and Maintenance
  • System Handling
  • User Interfaces
  • Routes and Trunks
  • Integration of Attendant Solution
  • Integartion of Contact Center
  • Advanced System Features
  • Alarm and Fault handling
  • Security

The extent to which the above content is delivered as reference material (theoretical or practical) depends on the competence and need of the audience. Participants can inform the trainer if there are specific areas they would like to explore more in detail from theoretical or practical perspectives during the course.

Events

Dates on request

Duration

5 Days

Events

Dates on request

Certificate

TOP Certification

Contact Person

Natalie Frisch

Tel: +49 911 40 905 303

Mobile: +49 163 8528013

natalie.frisch@topbusinessgmbh.com