IT PBX Enduser Training

The course is designed for future project managers in the field of telephone systems / telecommunication systems, but also technicians in implementation / rollout, who would like to learn how migration projects and transformations in the exchange of telecommunication solutions can be effectively organised in order to identify all participants and to evaluate framework conditions technically, economically and also culturally. The aim here is to increase customer satisfaction and customer benefit in the use of a new telecommunications solution right from the start. In particular, agile project management concepts are dealt with, which divide overall projects into iterative sub-projects. Even if it seems easy to replace a telephone system - practical examples show that every project is unique.

The course is designed for system technicians in the field of Mitel MX-ONE telephone systems who have attended the current certification courses and are new to the system environment. Especially in field service, it is not uncommon for technicians to face special challenges on existing systems from years past. With this course we give an insight into the history of the original Ericsson MD110 and the development via Aastra to today"s MxOne of the current software versions. The focus is on the evolution of hardware and system technology, for understanding system components during troubleshooting and migrations, as well as introducing non-telecom technicians to the setup and metering on main distribution frames.

Classic virtualisation with VMware vSphere/ESXi, Microsoft Hyper-V, KVM ... has been established for years and is an indispensable part of data centres. Now, with container virtualisation, another form of virtualisation is making its way into companies. While classic virtualisation completely replicates servers and PCs including hardware in software, container virtualisation virtualises individual services such as web servers, databases, etc., which results in a significantly lower overhead (keyword "microservices"). Compared to virtual machines, containers can be set up more quickly, are easier to replicate and use fewer resources. Furthermore, they offer advantages in terms of scaling and load distribution. With many practical exercises, this workshop teaches the basics of container virtualisation on the basis of Docker - the container virtualisation software par excellence.

Now that classic virtualisation (VMware vSphere/ESXi, Microsoft Hyper-V, KVM ...) has been established for years and data centres can no longer be imagined without it, terms like "Docker", "containers", "microservices", "image", "runtime", "registry", "cloud computing", "serverless computing", "orchestration", etc. are doing the rounds. More and more manufacturers are launching new software products as "Docker solutions" (containers/images) and adapting existing products to the "new technology". In contrast to classic virtualisation, container virtualisation does not virtualise entire servers but only individual services. Due to the significantly lower overhead, containers can be set up faster than virtual machines, are easier to replicate and require fewer resources. Furthermore, they offer advantages in terms of scaling and load distribution. This workshop uses practical exercises to teach the basics of container virtualisation based on Docker - the container virtualisation software par excellence.

The workshop is aimed specifically at presales staff.

The workshop provides presales staff with the necessary know-how to competently inform and advise customers about the new products.

With the introduction of Windows Server 2019, the virtualisation technology Hyper-V will also be renewed. These changes mainly concern:

• Better Linux support
• Enhanced Microsoft Azure support
• Improved security
• Improved cooperation of the ReFS file system with Hyper-V

Shielded VMs can now also be used on Linux.

Virtual machine configuration technology

• Enhanced processor functions
• Simultaneous multithreading
• Hibernate Mode

With the introduction of Windows Server 2019, the virtualisation technology is renewed. VMware is migrating to Hyper-V; virtualisation technology for installation and configuration features.

Voice over IP has developed into a central component of communication in today’s companies. However, there are many reasons that can affect VoIP connections. This course provides the necessary basic knowledge and handling of the relevant tools to find out why a Voice over IP connection cannot be established or is defective.

Voice over IP (VoIP) has become a central component of communication in todays businesses. However, there are many causes which can affect the VoIP connections. This course provides the necessary background knowledge and the handling of relevant tools to find out why a Voice over IP connection can’t be established or is faulty.

Even that IPv6 is meanwhile almost 20 years old it was not that much implemented in the enterprise. But now most telephony systems support IPv6 and all modern operating systems prefer by default IPv6 over IPv4. It is not only the huge address space of IPv6 and the different notation of the addresses, several concepts and functionalities are totally different from what we know from IPv4. The IPv6 Workshop was developed to transfer the necessary knowledge to be able to configure a telephony system to integrate in an IPv6 network.

Internet communication via https (http via TLS) has been standard for years and is no longer the exception. TLS serves as an "encryption layer" to protect communication from unintentional eavesdropping. Many other protocols (including SIP) can use this "encryption layer". While the use of TLS is very simple, the configuration is complex and anything but trivial. It requires understanding of asymmetric encryption, hash functions, the RSA cryptosystem, certification authorities, certificate chains, etc.

There are a lot of questions: what needs to be prepared to get a certificate, what exactly is a certificate, how does it work, where do I get it from, what do I get from the certification authority, where do I have to place it, which material is confidential and which not.

This course provides extensive understanding and background knowledge and provides comprehensive answers to the above questions.

The course Mitel VMWare WS was developed to give engineers who are required to install, configure and maintain the MiVoice MX-ONE comprehensive knowledge about the capabilities and benefits of virtualization and how to use it with MiVoice MX-ONE. To use virtualization in lab environment means to reduce the investment in server hardware dramatically.

The virtualization of server systems continues to increase and is an indispensable part of todays IT infrastructure.
As more and more products for virtualization are released, in-depth knowledge regarding virtualization is inevitable. The workshop "Virtualization for presales" was specially developed for the special requirements of employees from the presales.