Contact Center User Training

MiCC Enterprise is a multi-award winning contact centre solution that provides consistent, efficient and reliable customer care across all media. MiCC Enterprise applications enable enhanced, personalised communication between your business and customers.

This course equips delegates with skills to competently and confidently configure and manage MiCC Enterprise contact center solution.

Events

Dates on request

Duration

4 Days

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The course covers extended scripting topics in MiCC Enterprise.

Events

Dates on request

Duration

3 Days

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The course is designed for service partners and call center supervisors who need a technical and detailed understanding of the MiCC Enterprise Reporting Manager.

Events

Dates on request

Duration

3 Days

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The course is aimed at call centre agents/end-user who need a detailed understanding of the MiCC Enterprise application.

Events

Dates on request

Duration

2 Days

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