TOP LOC 3011 Mitel InAttend R. 2.7 Administration & Maintenance

The objective of the workshop is to enable Mitel partner or customers to administer, maintain and customize the new Mitel switchboard solution Mitel InAttend in the production environment.

Target Group

• System administrators responsible for administering and maintaining the Mitel InAttend system
• Support engineers (1st and 2nd level)

Requirements

Participants must have basic working knowledge as listed below:

• Microsoft Windows Server 2008
• Microsoft SQL Server 2008
• TCP/IP networking and protocols

Your Benefits

The objective of the workshop is to enable Mitel partner or customers to administer, maintain and customize the new Mitel switchboard solution Mitel InAttend in the production environment.

This includes skills like:

• System design
• Understanding functionality and features
• User administration
• Configuration and customization according to customer needs
• Maintenance, backup, restore
• Basic troubleshooting
• Using the Mitel InAttend client application

Methods

The Mitel InAttend Administration & Maintenance course is an instructor led workshop providing a practical presentation on an already installed system.

Hands-on exercises for participants can be provided on demand.

Key Features

• System design: product description, system components, understanding functionality and features
• System administration: attendant user administration and configuration, directory (Mitel CMG, LDAP)
• administration and configuration, importing directory data from CSV or LDAP sources, queue settings and voice prompts
• Customizing functions: attendant directories, attendant search, sending messages, appointments, queue parameters
• Maintenance: backup and restore of configuration settings, basic trouble shooting guide lines, log files
• Mitel InAttend Client Application: configuring and using GUI

Events

Dates on request

Duration

Events

Dates on request

Certificate

Mitel Certification

Contact Person